As soon as your parcel has been dispatched, you will receive an e-mail notification with a link to track the shipment. You can also check your order status on lovea.fr, by clicking on "Chat" at the bottom right of your screen, then "Track and manage

As soon as your parcel has been dispatched, you will receive an e-mail notification with a link to track the shipment.You can also check your order status on lovea.fr, by clicking on &quot;Chat&quot; at the bottom right of your screen, then &quot;Track and manage my orders&quot;.

How do I track my parcel?

We deliver in France and Corsica.

Where do you ship your products?

If you are not satisfied with an item, you can return it within 14 days of receiving your parcel. To return an item, please contact us at manon@lovea.fr, quoting your order number, the items you wish to return and the reason for your return. Only ite

If you are not satisfied with an item, you can return it within 14 days of receiving your parcel. To return an item, please contact us at <a href="mailto:manon@lepetitolivier.fr">manon@lovea.fr</a>, quoting your order number, the items you wish to return and the reason for your return.Only items returned in their original condition will be accepted and refunded. For reasons of health protection and hygiene, we cannot refund products that are unsealed.We will also not accept returns of parcels for which there is nothing to identify the sender (surname, first name, address, order number).The return parcel must be sent to the address below: LA PHOCEENNE DE COSMETIQUE - Chemin des Etami&#xE8;res - 78680 EP&#xD4;NE.We advise you to keep your tracking number.Once your parcel has been received, give our team a few days to process it. You will receive an email to let you know when the refund has been approved and processed.You will be reimbursed via the payment method used at the time of your purchase within ten days. Return postage costs are at the customer&apos;s expense.

Can I return my order?

Your order will be delivered to the address you gave when you placed your order, within a maximum of 5 working days in metropolitan France and 9 working days for Europe. Except in special cases (package too heavy, or quantity of products too large) o

Your order will be delivered to the address you gave when you placed your order, within a maximum of 5 working days in metropolitan France and 9 working days for Europe. Except in special cases (package too heavy, or quantity of products too large) or unavailability of one or more products, the products ordered will be delivered at once.

How long does it take to dispatch my order?

Lovea

Frequently asked questions

What are the delivery times?

Can I change the delivery address once the order has been confirmed?

My parcel says delivered but I haven't received anything?