If you have forgotten your password, simply click on "Forgot password" when you log in to your account, then enter your email address. A reset link will then be emailed to you. Once you have received the email, click on it to change your password.

If you have forgotten your password, simply click on &quot;Forgot password&quot; when you log in to your account, then enter your email address. A reset link will then be emailed to you. Once you have received the email, click on it to change your password.

What do I do if I've forgotten my account password?

We have launched our brand new site, and some data needs to be reactivated. Your customer account and all your data (address, loyalty points, etc.) have not been deleted. You need to reactivate them by creating a new account with the same email addre

We have launched our brand new site, and some data needs to be reactivated. Your customer account and all your data (address, loyalty points, etc.) have not been deleted. You need to reactivate them by creating a new account with the same email address.

I can't connect because my email address isn't recognised.

Lovea

Customer account

How do I track my parcel?

Where do you ship your products?

Can I return my order?

How long does it take to dispatch my order?

Frequently asked questions

What are the delivery times?

Can I change the delivery address once the order has been confirmed?

My parcel says delivered but I haven't received anything?

My parcel has been returned to sender. What should I do?

Shipments

What should I do if my order is damaged?

What should I do if my order is incorrect?

Feedback and discussion

What payment methods do you offer?

Payments

Orders

Where are your products made?

Are your products tested on animals?

Our suncare cleans?

Products