Unfortunately, deliveries are not always made with the utmost care. Send a message to our customer service department with photos to our e-mail address: manon@lovea.fr

Unfortunately, deliveries are not always made with the utmost care. Send a message to our customer service department with photos to our e-mail address: <a href="mailto:manon@lepetitolivier.fr">manon@lovea.fr</a>

What should I do if my order is damaged?

If you are not satisfied with an item, you can return it within 14 days of receiving your parcel. To return an item, please contact us at manon@lovea.fr, quoting your order number, the items you wish to return and the reason for your return. Only ite

If you are not satisfied with an item, you can return it within 14 days of receiving your parcel. To return an item, please contact us at <a href="mailto:manon@lepetitolivier.fr">manon@lovea.fr</a>, quoting your order number, the items you wish to return and the reason for your return.Only items returned in their original condition will be accepted and refunded. For reasons of health protection and hygiene, we cannot refund products that are unsealed.We will also not accept returns of parcels for which there is nothing to identify the sender (surname, first name, address, order number).The return parcel must be sent to the address below: LA PHOCEENNE DE COSMETIQUE - Chemin des Etami&#xE8;res - 78680 EP&#xD4;NE.We advise you to keep your tracking number.Once your parcel has been received, give our team a few days to process it. You will receive an email to let you know when the refund has been approved and processed.You will be reimbursed via the payment method used for your purchase within ten days. Return postage is at the customer&apos;s expense.

Can I return my order?

Mistakes are human! Send a message to our after-sales team with photos to the following e-mail address: manon@lovea.fr

Mistakes are human! Send a message to our after-sales team with photos to the following e-mail address: manon@lovea.fr

What should I do if my order is incorrect?

Lovea

Returns & Exchanges

How to get in touch with us ?

How do I track my parcel?

Where do you ship your products?

How long does it take to dispatch my order?

Frequently asked questions

What payment methods do you offer?

Orders

Where are your products made?

Are your products tested on animals?

Our suncare cleans?

Products

What do I do if I've forgotten my account password?

I can't connect because my email address isn't recognised.

Customer account

What are the delivery times?

Can I change the delivery address once the order has been confirmed?

My parcel says delivered but I haven't received anything?

My parcel has been returned to sender. What should I do?

Delivery